Medical Front Office - Patient Service Specialist - KORT

Select Medical; Bowling Green (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Vision plan

Dental plan

401(k) matching

Generous PTO

Job summary

Select Medical in Bowling Green, KY, is seeking a Patient Service Specialist at our outpatient physical therapy center. The role focuses on front-desk operations, greeting patients, registering them, and guiding them through their visit process.

You will schedule appointments in person and by phone, handle co-pays, process insurance verifications, and communicate with insurance and translation partners, while coordinating with clinical and administrative teams.

Qualifications

• High School Diploma or GED required.
• At least 1 year of front desk experience.
• Experience with insurance verification.
• At least 1 year of medical office experience.

Responsibilities

• Greet and register patients and provide information about visit flow and next appointment at checkout.
• Schedule patient appointments in person and by phone.
• Maintain regular communication with stakeholders including attorney offices, insurance companies and translation providers; collaborate with market leaders and business development.
• Collect co-pays, manage payer approvals and perform insurance verifications.

Skills

Front desk experience

Insurance verification

Medical office experience

Scheduling

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Bowling Green, KY

Type of Employment: Fulltime

Schedule: Weekdays - Varies

Compensation: Starting at $16/hour (pending experience)

When patients enter our outpatient physical therapy center in Bowling Green, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• 1 Year of Front Desk Experience
• Insurance Verification Experience
• 1 Year of Medical Office Experience

Preferred Qualifications:

• Health Care Experience
• 1 Year of Scheduling Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement. Equal Opportunity Employer/including Disabled/Veterans.