Medical Front Office - Patient Service Specialist

Rush University Medical Center; Hagerstown (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical & dental coverage

401(k) plan

Job summary

Rush University Medical Center in Hagerstown, MD, is seeking a Patient Service Specialist to greet, register and assist patients at the outpatient PT center. This full-time role handles front desk duties, scheduling, and basic insurance tasks, with a focus on delivering a smooth patient experience.

The position offers daytime, Monday–Friday shifts with competitive hourly pay and benefits for full-time staff.

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about visits and next appointments.
• Schedule patient appointments in person and by phone.
• Coordinate with attorneys, insurers, translation services, and business teams.
• Collect co-pays, manage payer approvals, and perform insurance authorizations and verifications.

Skills

Front desk experience

Healthcare experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 220 Champion Drive STE 102 Hagerstown MD 21740

Type of Employment: Full-time

Schedule: Monday/Wednesday 8am-3:30pm, Tuesday/Thursday 9am-6:30pm and Friday 7am-3:30pm

Compensation: $16.00 - $18.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Hagerstown, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum

• High School Diploma or GED

Preferred

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans