Medical Front Office - Patient Service Specialist

Rush University Medical Center; Dover (DE); Vor Ort; USD 40.000 - 42.000; Vollzeit

Benefits dieser Stelle

Mentorship program

Generous PTO

Medical, dental, vision benefits

401(k) retirement plan

Zusammenfassung

Rush University Medical Center in Dover, DE seeks a Patient Service Specialist for our outpatient physical therapy center. You will greet patients, register them, schedule appointments, and explain the visit flow.

You will handle co-pays, verify insurance, coordinate with attorneys, insurers, and translation services; strong communication and organizational skills are needed. Full-time, Monday–Friday with occasional evenings until 7 pm; benefits include PTO, medical/dental plans, and retirement

Qualifikationen

• Insurance verification experience required.
• Strong customer service and communication skills.

Aufgaben

• Greet and register patients and provide information about visits as they check in/out.
• Schedule patient appointments in person and over the phone.
• Maintain communications with attorneys, insurance companies, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and conduct insurance verifications.

Kenntnisse

Insurance verification

Customer service

Scheduling

Ausbildung

High School Diploma or GED

Jobbeschreibung

Overview

Position: Patient Service Specialist

Location: 128 Greentree Dr. Dover, DE 19904

Type of Employment: Full-time

Schedule: Monday - Friday (hours vary/ 2 evening until 7pm per week)

Compensation: $19.00 - $20.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Dover, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• Insurance Verification Experience

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans