Medical Front Office - Patient Service Specialist

Select Medical; Frederick (MD); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Generous PTO

Comprehensive medical and dental plans

401(k) matching

Mentorship and orientation programs

Job summary

A healthcare services company in Frederick, MD is seeking a Patient Service Specialist to enhance patient experiences at the front desk. The role includes greeting and registering patients, scheduling appointments, and managing insurance processes. Preferred candidates will have front desk experience and a background in healthcare. This full-time position offers a competitive hourly wage of $16.00 - $18.00 based on experience, and includes comprehensive benefits package.

Qualifications

• Must possess a High School Diploma or GED.
• Customer service experience is critical.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and by phone.
• Communicate with attorneys and insurance companies.
• Collect co-pays and conduct insurance verifications.

Skills

Customer service

Communication

Time management

Education

High School Diploma or GED

Job description

Medical Front Office - Patient Service Specialist

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Position: Patient Service Specialist
Location: Frederick, MD
Type of Employment: Full-time
Schedule: Monday - Friday (2 evening per week till 7:30pm)
Compensation: $16.00 - $18.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Frederick, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us:

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Responsibilities:

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma or GED

Preferred Qualifications:

• 1 Year Front Desk experience
• Healthcare experience