Medical Front Office - Patient Service Specialist

Rush University Medical Center; East Wareham (MA); On-site; USD 26,000 - 29,000; Part time

Job summary

Rush University Medical Center is seeking a Patient Service Specialist to greet and register patients, provide visit flow information, and coordinate scheduling at the Wareham, MA location. This PRN, as-needed role supports both patient and business processes in our outpatient physical therapy centers.

The position involves greeting patients, scheduling appointments by phone or in person, and handling co-pays, payer approvals, and basic insurance verifications.

Qualifications

• High School Diploma or GED is required.
• 1 year front desk experience is preferred.
• Healthcare experience is preferred.

Responsibilities

• Greet and register patients and explain what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with attorneys, insurance companies, translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Education

High School Diploma or GED

Job description

Overview

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Position:

Patient Service Specialist

Location:

3119 Cranberry Highway Wareham MA

Type of Employment:

PRN, as needed

Schedule:

Weekdays, Monday through Friday, some evenings until 6pm

Compensation:

$19.00 - $21.00/hour

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans