Medical Front Office - Patient Service Specialist

Rush University Medical Center; Colorado Springs (CO); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Mentorship & orientation

Generous PTO

Medical, Rx, vision, and dental

Company-matching 401(k)

Job summary

Rush University Medical Center in Colorado Springs is seeking a Patient Service Specialist to greet and register patients, explain visit steps, and assist with the next appointment while delivering a welcoming front desk experience.

In this full-time role, you will schedule appointments, collect co-pays, verify insurance, and collaborate with attorneys, insurers, translation services, and clinic leadership to keep the patient flow smooth and compliant.

Qualifications

• High School Diploma or GED required.
• Preferred 1 year of front desk experience.
• Preferred insurance verification experience.

Responsibilities

• Greet and register patients and inform them about visit expectations and next appointment at checkout.
• Schedule patient appointments in person and by phone.
• Coordinate with attorneys, insurance companies, translation services, market leaders, and business development teams.
• Collect co-pays, manage payer approvals, and perform insurance authorizations and verifications.

Skills

Front Desk experience

Insurance Verification Experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 5825 Delmonico Dr Ste 100 Colorado Springs, CO 80919

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday (Clinic Hours 7am-6pm)

Compensation: $19.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Insurance Verification Experience

Equal Opportunity Employer/including Disabled/Veterans

Applications are accepted on an ongoing basis