Medical Front Office Lead & Scheduling Specialist

jacksonhospitalinternal; Montgomery (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Jackson Hospital is seeking a Front Office Coordinator to manage appointment scheduling, greeting patients, and check-in/out procedures. The role includes chart creation, filing, and supervising front desk staff to ensure smooth daily operations.

Responsibilities include coding accuracy with CPT and ICD, entering diagnoses, deposits, and daily receipts balancing, while maintaining professional communication with patients and colleagues at all times.

Qualifications

• High school diploma required; medical assisting certification preferred.
• Minimum 5 years as a medical assistant in a physician office is preferred.
• Strong verbal and written communication, telephone etiquette and customer relations.
• Familiarity with CPT and ICD coding and medical office software.

Responsibilities

• Schedule patient appointments and manage front desk operations.
• Answer telephones, greet patients and visitors, and assist check-in/out.
• Create and file patient charts, maintain records and filing audits.
• Enter patient diagnosis codes into the computer system.
• Balance daily receipts and handle deposits.
• Retrieval and delivery of charts; supervise front office staff as needed.

Skills

Appointment scheduling

Telephone etiquette

Customer relations

Chart management

Medical terminology

CPT coding

ICD coding

Education

High school diploma

Medical assisting certification

Job description

Jackson Hospital is seeking a Front Office Coordinator to manage appointment scheduling, greeting patients, and check-in/out procedures. The role includes chart creation, filing, and supervising front desk staff to ensure smooth daily operations.

Responsibilities include coding accuracy with CPT and ICD, entering diagnoses, deposits, and daily receipts balancing, while maintaining professional communication with patients and colleagues at all times.