Patient Access & Scheduling Specialist

West-Tennessee-Healthcare; Jackson (TN); On-site; USD 34,000 - 45,000; Full time

Job summary

West-Tennessee-Healthcare in Jackson, Tennessee, seeks an Administrative Scheduling Specialist to coordinate patient appointments with physicians, offices, and hospital departments. You will gather demographic, financial, and clinical data to support accurate reimbursement and ensure smooth scheduling on a full-time shift.

The role requires strong interpersonal skills, data-entry accuracy, and the ability to work independently within hospital policies.

Qualifications

• Ability to read, write, spell, and utilize correct grammar as normally acquired through high school graduation or the equivalent thereof.
• 2-4 years of clerical or work-related experience preferred.
• Knowledge of hospital and departmental policies and procedures as acquired through 3 months of orientation.
• Medical terminology class preferred.
• Strong interpersonal skills necessary to communicate effectively with patients, clinicians, and hospital personnel.
• Telephone skills which give the impression of competence and caring attitude to patients, families, employees and medical personnel.
• Computer knowledge and efficiency with data entry.
• Ability to work independently and execute own workload.

Responsibilities

• Schedules patient appointments in accordance with hospital and departmental guidelines.
• Obtains and verifies all demographic, financial, and clinical information.
• Provides information to patients, physicians, and office personnel regarding appointment scheduling and preparation for outpatient testing procedures.
• Answers calls and sends patient messages to nurses’ message box.
• Performs timely scanning of medical record documents into the designated folders in the EMR.
• Reviews the daily Televox report and contacts patients who cancelled or missed their appointment to reschedule.
• Attends required staff meetings.
• Assists patients in signing up for patient portal access.
• Manages outgoing transcription queue from EMR and ensures contact information is correct for all referring providers.
• Faxes or mails reports to provider if electronic contact is not an option.
• Responsible for correctly identifying appointment being scheduled, obtaining and placing pertinent and required information into the scheduling software.
• Gives out appropriate information and instructions based on the appointment being scheduled.
• Maintains knowledge of current insurance requirements including governmental programs, managed care contracts and all other third party payers.
• Responsible for ensuring compliance with the hospital’s financial policy.
• Ability to coordinate services of multiple entities.
• Identifies need for coordination between departments and facilities in order to schedule patients correctly.
• Seeks advice from clinical staff as needed.
• Coordinates and prioritizes daily activities and completes all assigned tasks.

Skills

Interpersonal skills

Problem solving

Telephone skills

Data entry

Independent work

Teamwork

Education

High school diploma

Tools

Scheduling software

EMR software

Microsoft Office

Job description

West-Tennessee-Healthcare in Jackson, Tennessee, seeks an Administrative Scheduling Specialist to coordinate patient appointments with physicians, offices, and hospital departments. You will gather demographic, financial, and clinical data to support accurate reimbursement and ensure smooth scheduling on a full-time shift.

The role requires strong interpersonal skills, data-entry accuracy, and the ability to work independently within hospital policies.