Patient Care & Front Office Lead

Jackson Hospital; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jackson Hospital in Montgomery, AL, is seeking a Medical Office Assistant/Front Desk to support patient intake and administrative workflows in a physician practice.

Responsibilities include scheduling, greeting patients, check-in/out, chart management, and coordinating front office operations, while utilizing EMR and billing tools. The ideal candidate has a high school diploma, MA certification preferred, and strong communication and multitasking abilities.

Qualifications

• High school diploma or equivalent; MA program certification preferred.
• Experience in a physician's office.
• Proficiency with multi-line phones, fax, computer, printer, copier, credit card equipment, calculator, billing and coding reference materials.
• Proficiency with electronic medical record and practice management software.
• Knowledge of CPT and ICD coding; familiarity with billing and coding references.
• Basic clinical skills: X-ray, venipuncture, EKG, laboratory equipment and CLIA waived tests.
• Excellent verbal and written communication and telephone etiquette.
• Strong customer relations skills.
• Manual dexterity and good vision for PC use and calculator.
• Ability to sit for extended periods and interact with diverse patients.
• Must meet attendance requirements.

Responsibilities

• Schedule appointments and answer telephones.
• Greet and receive patients and visitors.
• Check in and check out patients, create patient charts, and maintain office supplies.
• Enter patient diagnosis codes into the computer system and make deposits.
• Accurately file office medical records and maintain the filing system.
• Retrieve and deliver charts or information to requesting parties.
• Organize chart audits and other information on a day‑to‑day basis.
• Coordinate front office operations and balance daily receipts.
• Supervise front office staff as needed.

Skills

Phone etiquette

Verbal communication

Written communication

Customer service

Manual dexterity

Attendance reliability

Education

High School Diploma or equivalent

Medical Assistant certification (preferred)

Tools

EMR software

Billing systems

Office equipment

Job description

Jackson Hospital in Montgomery, AL, is seeking a Medical Office Assistant/Front Desk to support patient intake and administrative workflows in a physician practice.

Responsibilities include scheduling, greeting patients, check-in/out, chart management, and coordinating front office operations, while utilizing EMR and billing tools. The ideal candidate has a high school diploma, MA certification preferred, and strong communication and multitasking abilities.