Medical Front Office Specialist/Scheduler

Nflsurgeons; Jacksonville (FL); Presencial; USD 19.000 - 27.000; Jornada completa

Descripción de la vacante

Nflsurgeons is seeking a Medical Front Office Specialist/Scheduler to join our Jacksonville, FL healthcare team. The role focuses on creating a welcoming patient experience while efficiently handling scheduling, billing, and insurance tasks.

The ideal candidate will multitask in a busy medical office, maintain accuracy in data entry, and collaborate closely with physicians and staff to ensure excellent patient care. Shift is full-time with standard daytime hours.

Formación

• Minimum 2 years of customer service experience.
• Healthcare receptionist or medical office experience is a plus.
• Typing speed around 50 WPM preferred.
• Background check and drug screening required.

Responsabilidades

• Schedule and route all incoming calls and appointments.
• Welcome patients warmly and maintain professional phone etiquette.
• Update patient demographics and insurance information.
• Collect payments and process transactions.
• Verify insurance eligibility and obtain referrals/authorizations.

Conocimientos

Customer service

Multitasking

Communication

Punctuality

Team player

Data entry

Educación

High school diploma or GED

Herramientas

Practice Management System

Descripción del empleo

Medical Front Office Specialist/Scheduler

Pay: From $16.50 per hour

Schedule: Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

Job Description

Are you someone who enjoys making people feel welcome? Do you bring positive energy to every interaction and thrive in a fast-paced healthcare environment? We are looking for a friendly, dependable, and joyful team member to be the first smile our patients will see.

If you have a passion for exceptional customer service, enjoy staying organized, and love helping others, we'd love to meet you!

What You'll Do

As our Medical Front Office Receptionist, you'll play an essential role in creating a positive patient experience while keeping the front office running smoothly. Responsibilities include:

Scheduling and routing all incoming phone callers

• Answer incoming phone calls promptly and courteously while assisting patients with their needs.
• Welcome patients with warmth, professionalism, and a genuine smile through the phone.
• Schedule and confirm patient appointments accurately.
• Collect patient payments and process transactions.
• Update patient demographics and insurance information.
• Provide and collect required patient forms and obtain necessary signatures.
• Verify insurance eligibility and obtain referrals and prior authorizations.
• Request previous medical records and coordinate necessary prior testing.
• Assist with scheduling laboratory and imaging appointments as directed.
• Support the clinical team with administrative tasks, including scanning, copying, filing, and data entry.
• Resolve patient concerns professionally while maintaining a calm, compassionate approach.
• Become proficient in our Practice Management System and other office technology.
• Work collaboratively with physicians and staff to ensure excellent patient care.

What We're Looking For

• Cheerful, welcoming, and genuinely enjoys helping people.
• Organized and able to multitask in a busy office.
• Dependable, punctual, and a strong team player.
• Professional with excellent communication skills.
• Comfortable using computers, phones, and office equipment.
• Able to prioritize tasks while maintaining accuracy and attention to detail.
• Committed to providing outstanding customer service and creating a positive experience for every patient.

Qualifications:

• High school diploma or GED required.
• Minimum of 2 years of customer service experience required.
• Previous healthcare receptionist or medical office experience preferred.
• Typing speed of approximately 50 WPM preferred.
• Experience verifying insurance, obtaining referrals, and prior authorizations is a plus.
• Must successfully pass a background check and drug screening.