Front Office Medical Receptionist

Innovative Health Care; Scottsdale (AZ); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision

Paid time off

Paid holidays

Paid sick time

401k

Job summary

Innovative Health Care in Scottsdale, AZ seeks a full-time Front Office Medical Receptionist to greet patients, manage the provider schedule, verify insurance, collect payments, and keep the front desk running smoothly to support the clinical team.

The ideal candidate is organized, friendly, and thrives under pressure, delivering a welcoming and efficient patient experience from the moment of contact through checkout.

Qualifications

• High school diploma or GED is required.
• Customer service experience, ideally in healthcare/front-desk settings.
• Knowledge of medical terminology and HIPAA or willingness to learn.
• Familiarity with EHR, scheduling software, and standard office tools.
• Strong communication, organization, and multitasking skills.

Responsibilities

• Greet patients and visitors in person and by phone with a warm, professional manner.
• Answer multi-line phones, route calls, take messages, and return calls promptly.
• Schedule, confirm, and reschedule appointments; manage the provider calendar and minimize no-shows.
• Check patients in and out, register new patients, and update demographics in the EHR.
• Scan insurance cards and IDs; perform in-system insurance eligibility checks prior to visit.
• Process referrals and collect copays, deductibles, and balances; post payments and reconcile cash drawer.
• Explain basic billing questions and direct patients to the right resource.
• Maintain medical records and HIPAA privacy compliance; respond to portal messages, faxes, and records requests.

Skills

Customer service

Communication

Organization

Multitasking

Professional demeanor

Education

High school diploma or GED

Tools

EHR software

Scheduling software

Office tools

Job description

We are hiring a full-time Front Office Medical Receptionist to be the first face and voice of our clinic. You will greet and check in patients, manage the provider schedule, verify insurance, collect payments, and keep the front desk running smoothly so our clinical team can focus on patient care.

This role suits someone who is organized, friendly, and steady under pressure, and who takes pride in giving every patient a welcoming, efficient experience from the moment they call or walk in to the moment they check out.

Responsibilities

• Greet patients and visitors in person and by phone with a warm, professional manner.
• Answer multi-line phones, route calls, take accurate messages, and return calls promptly.
• Schedule, confirm, and reschedule appointments; manage the provider calendar and minimize no-shows.
• Check patients in and out, register new patients, and update demographics in the EHR.
• Scan insurance cards and IDs; perform in system insurance eligibility checks prior to visit.
• Process incoming and outgoing referrals.
• Collect copays, deductibles, and balances; post payments and reconcile the daily cash drawer.
• Explain basic billing questions and direct patients to the right resource.
• Scan, file, and maintain medical records while following HIPAA privacy rules.
• Respond to portal messages, faxes, and records requests.
• Keep the reception area clean, organized, and welcoming.

Qualifications

Required

• High school diploma or GED.
• Customer service experience, ideally in a healthcare, office, or front-desk setting.
• Working knowledge of medical terminology and HIPAA (or willingness to learn quickly).
• Comfortable using an EHR, scheduling software, and standard office tools.
• Strong communication, organization, and multitasking skills.
• Professional, patient-friendly demeanor and a dependable attendance record.

Preferred

• 2+ years of front office or medical receptionist experience in an outpatient or clinic setting.
• Experience with referral processing, insurance, prior authorizations, and billing basics.
• Medical office administration certificate or CMAA (NHA) certification.

Schedule, pay and benefits

• Schedule: Full-time (average of 36 hours/week), Monday–Friday.
• Pay: $18-$23/hour.
• Benefits:
  • Medical, dental and vision
  • paid time off
  • paid holidays (after 90 day probationary period).
  • Paid sick time.
  • 401k (company matching after 1 year).

Innovative Healthcare is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.