Front Office Coordinator / Scheduler

Dhptx; Frisco (TX); Hybrid; USD 30,000 - 50,000; Full time

Job summary

Dhptx in Frisco, Texas is looking for a Front Office Coordinator to provide administrative and customer support in a busy medical office. This role includes tasks like answering phones, scheduling appointments, managing patient records, and maintaining office organization.

The ideal candidate should have a high school diploma and previous front office or receptionist experience. Joining Dhptx means being part of a welcoming team environment with opportunities to grow within the healthcare sector.

Qualifications

• Previous receptionist or front office experience.

Responsibilities

• Answer and screen phone calls courteously and record messages.
• Schedule patient appointments and procedures following established policies.
• Check-in and check-out patients efficiently.
• Collect patient and insurance payments; reconcile charges daily.
• Maintain patient charts and records confidentially.

Education

High school diploma or GED certificate

Job description

We are seeking a Front Office Coordinator to support us with administrative and customer support tasks. In this position, you will perform various clerical duties for the office manager and/or providers including answering telephones, taking messages, scheduling appointments, collecting insurance and health information, and creating/scanning charts. The role will also be responsible for data entry, patient account follow-up, and proactive communications in the office.

• Answer and screen telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Obtain patient information/medical charts from faxes and add/update in EMR.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Travel to nearby satellite office locations may be required.
• Create a pleasant and welcoming environment in the front office.
• Perform other related duties as directed or assigned.

Requirements & Qualifications

• A high school diploma or GED certificate.
• Previous receptionist or front office experience.