Medical Front Office Specialist/Scheduler

North Florida Surgeons, P.A.; Jacksonville (FL); On-site; USD 19,000 - 27,000; Full time

Job summary

North Florida Surgeons, P.A. is seeking a friendly Medical Front Office Specialist/Scheduler for our Jacksonville, FL clinic. This full-time position handles front desk duties, appointment scheduling, patient check-in/out, and insurance verification to keep patient flow smooth.

You will greet patients, collect payments, update demographics, and support the clinical team with administrative tasks to ensure exceptional patient care. Strong communication and organization are essential.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of customer service experience required.
• Typing speed of approximately 50 WPM preferred.
• Experience verifying insurance, obtaining referrals, and prior authorizations is a plus.
• Must successfully pass a background check and drug screening.

Responsibilities

• Answer incoming phone calls promptly and courteously while assisting patients with their needs.
• Welcome patients with warmth, professionalism, and a genuine smile through the phone.
• Schedule and confirm patient appointments accurately.
• Collect patient payments and process transactions.
• Update patient demographics and insurance information.
• Provide and collect required patient forms and obtain necessary signatures.
• Verify insurance eligibility and obtain referrals and prior authorizations.
• Request previous medical records and coordinate necessary prior testing.
• Assist with scheduling laboratory and imaging appointments as directed.
• Support the clinical team with administrative tasks, including scanning, copying, filing, and data entry.
• Resolve patient concerns professionally while maintaining a calm, compassionate approach.

Skills

Customer service

Phone etiquette

Multitasking

Communication skills

Education

High school diploma or GED

Job description

Medical Front Office Specialist/Scheduler

Pay: From $16.50 per hour

Schedule: Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

Job Description

Are you someone who enjoys making people feel welcome? Do you bring positive energy to every interaction and thrive in a fast-paced healthcare environment? We are looking for a friendly, dependable, and joyful team member to be the first smile our patients will see.

If you have a passion for exceptional customer service, enjoy staying organized, and love helping others, we'd love to meet you!

What You'll Do

As our Medical Front Office Receptionist, you'll play an essential role in creating a positive patient experience while keeping the front office running smoothly. Responsibilities include:

Scheduling and routing all incoming phone callers

• Answer incoming phone calls promptly and courteously while assisting patients with their needs.
• Welcome patients with warmth, professionalism, and a genuine smile through the phone.
• Schedule and confirm patient appointments accurately.
• Collect patient payments and process transactions.
• Update patient demographics and insurance information.
• Provide and collect required patient forms and obtain necessary signatures.
• Verify insurance eligibility and obtain referrals and prior authorizations.
• Request previous medical records and coordinate necessary prior testing.
• Assist with scheduling laboratory and imaging appointments as directed.
• Support the clinical team with administrative tasks, including scanning, copying, filing, and data entry.
• Resolve patient concerns professionally while maintaining a calm, compassionate approach.
• Become proficient in our Practice Management System and other office technology.
• Work collaboratively with physicians and staff to ensure excellent patient care.

What We're Looking For

• Cheerful, welcoming, and genuinely enjoys helping people.
• Organized and able to multitask in a busy office.
• Dependable, punctual, and a strong team player.
• Professional with excellent communication skills.
• Comfortable using computers, phones, and office equipment.
• Able to prioritize tasks while maintaining accuracy and attention to detail.
• Committed to providing outstanding customer service and creating a positive experience for every patient.

Qualifications:

• High school diploma or GED required.
• Minimum of 2 years of customer service experience required.
• Previous healthcare receptionist or medical office experience preferred.
• Typing speed of approximately 50 WPM preferred.
• Experience verifying insurance, obtaining referrals, and prior authorizations is a plus.
• Must successfully pass a background check and drug screening.