Medical Front Office

Select Medical; Frisco (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Prescription coverage

PTO and Extended Illness Days

401(k) retirement plan with company 2%

Job summary

The Baylor Scott & White Institute for Rehabilitation in Frisco, TX seeks a Patient Service Specialist to perform front-desk tasks, verify insurance, schedule appointments, and support billing processes.

This full-time role requires a high school diploma or GED and emphasizes outstanding customer service in a fast-paced healthcare environment. Benefits include health, dental, vision insurance and a 401(k) with company match.

Qualifications

• HS diploma or GED required.
• Customer service experience preferred.
• Knowledge of insurance verification preferred.
• Healthcare office administration experience is a plus.

Responsibilities

• Check in and check out patients, verify insurance, schedule appointments, and manage reports.
• Register patient information with signatures and accurate EMR entries.
• Explain benefits, financial responsibilities, and outpatient policies to patients.
• Collect patient responsibility at visits and post charges daily for clean claim processing.
• Maintain office, order supplies and travel for coverage when needed.

Skills

Customer service

Insurance verification

Healthcare office administration

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Frisco, TX (Day Neuro Hub)

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 8am - 5pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $18 - $25 per hourbased off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR - Inpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans