Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; McKinney (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401(k) retirement plan with company ​匹

PTO and Extended Illness Days

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Eligibility and effective dates vary

Job summary

Baylor Scott & White Institute for Rehabilitation in McKinney, TX is seeking a patient service specialist to support front desk operations, verify insurance, schedule appointments, and maintain accurate patient records in the EMR.

The role requires strong customer service skills, flexibility to adjust schedules, and ability to work in a fast-paced healthcare setting. Full-time position with competitive benefits and starting hourly pay based on experience.

Qualifications

• Customer service experience required or preferred.
• Knowledge of insurance verification processes is an asset.
• Experience in healthcare, medical, or dental office administration preferred.

Responsibilities

• Check in and check out patients, verify insurance, schedule appointments, and manage reports.
• Faxing and scanning, and other general office duties.
• Registers patient information and ensures forms are complete in the EMR.

Skills

Customer service

Insurance verification

Healthcare office administration

Education

HS diploma or GED

Tools

Electronic Medical Records

Job description

Baylor Scott & White Institute for Rehabilitation

McKinney, TX (Lake Forest)

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $18 - $25 per hour based off experience

Benefits Of Becoming a Patient Service Specialist With Us

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient