Medical Front Desk Specialist – Patient Concierge & Scheduler

Foot and Ankle Specialists of the Mid-Atlantic; Dayton (OH); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Résumé du poste

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team in Dayton, OH. You’ll be the first to greet patients, answer calls, and help keep the medical office running smoothly.

Ideal candidates have 2+ years in medical admin, knowledge of insurance processes, strong organizational skills, and a commitment to patient satisfaction while maintaining HIPAA privacy. This on-site role offers a supportive team environment and opportunities to grow.

Qualifications

• High School Diploma or GED.
• 2+ years of administrative support experience in a medical environment.
• Knowledge of health insurance processes, including pre-authorization, insurance verification, CPT/ICD coding preferred.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving abilities.
• Ability to thrive in a fast-paced and demanding work environment.
• Confidentiality and HIPAA compliance at all times.

Responsabilités

• Greet patients and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals and updates.
• Maintain and update patient records through data entry, faxing, and scanning.
• Process payments including deductibles, coinsurance, balances, and copays.
• Review and update accounts receivable/payable changes since prior visits.
• Maintain logs of orthotics received and schedule follow-ups.
• Monitor office supply inventory and coordinate equipment maintenance.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Prepare and process daily reports and deposit slips.
• Review billing claims and denials; gather information to resolve issues.
• Support additional office tasks and projects as needed.

Connaissances

Customer service

Interpersonal skills

Communication

Multi-tasking

Problem-solving

Teamwork

HIPAA compliance

Formation

High School Diploma or GED

Outils

Microsoft Office Suite

Description du poste

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team in Dayton, OH. You’ll be the first to greet patients, answer calls, and help keep the medical office running smoothly.

Ideal candidates have 2+ years in medical admin, knowledge of insurance processes, strong organizational skills, and a commitment to patient satisfaction while maintaining HIPAA privacy. This on-site role offers a supportive team environment and opportunities to grow.