Medical Front Desk Specialist: Patient Care & Scheduling

US Foot & Ankle Specialists; Baltimore (MD); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first contact for patients, greeting them, answering calls, scheduling appointments, and supporting daily office operations.

As part of the front office, you will verify insurance, register patients, collect payments, maintain records, and assist with scheduling and communications. This role requires a high school diploma or GED and 2+ years in a medical setting, with strong

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, including pre-authorization, insurance verification, CPT/ICD coding preferred.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving abilities.
• Ability to thrive in a fast-paced healthcare setting and maintain confidentiality.

Responsibilities

• Greet patients on arrival and address questions and concerns.
• Answer calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage provider calendars.
• Register new patients and update demographics and financial information.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Maintain patient records, data entry, faxing, and scanning.
• Collect payments (deductibles, coinsurance, copays) and monitor accounts receivable.
• Prepare daily reports and deposit slips, review billing claims and denials.
• Maintain inventory and coordinate equipment maintenance as needed.
• Travel between local office locations as required.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

HIPAA compliance

MS Office

Medical terminology

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first contact for patients, greeting them, answering calls, scheduling appointments, and supporting daily office operations.

As part of the front office, you will verify insurance, register patients, collect payments, maintain records, and assist with scheduling and communications. This role requires a high school diploma or GED and 2+ years in a medical setting, with strong