Medical Front Desk Specialist — Patient Care & Scheduling

TRIAD MSO; Shawnee (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Triad Complete Healthcare in Shawnee, OK is seeking a courteous Medical Receptionist to support daily front office operations and enhance the patient experience. This role is central to clinic efficiency, patient flow, and accurate record-keeping in the EHR system.

You will greet and check in patients, verify demographics, answer phones, schedule and remind appointments, and coordinate with providers to maintain smooth operations.

Qualifications

• High School diploma or equivalent required.
• Previous experience in a medical office, clinic, or general office environment preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Basic knowledge of medical terminology and insurance processes preferred.
• Ability to understand insurance benefits and perform basic mathematical tasks.
• Proficient in basic computer skills and office equipment (phones, fax, copier).
• Ability to type at least 40 WPM.
• Strong organizational, multitasking, and critical-thinking abilities.
• Ability to follow verbal and written instructions accurately.

Responsibilities

• Greet and check in patients and visitors in a courteous, professional, and friendly manner.
• Verify patient information and update demographics as needed while ensuring privacy and confidentiality.
• Act as a liaison between patients, staff, and physicians, communicating clearly and effectively.
• Address patient concerns and complaints in a timely, compassionate, and professional manner.
• Inform patients of delays or changes to appointments as needed.
• Answer incoming phone calls, direct inquiries appropriately, and provide accurate information regarding clinic policies and services.
• Schedule, reschedule, confirm, and remind patients of appointments according to clinic protocols.
• Coordinate with healthcare providers to manage appointment availability and patient flow efficiently.
• Perform all patient intake functions, collecting and processing forms including insurance information, medical history, and consent documents.
• Maintain accurate and up-to-date patient records in the Electronic Health Record (EHR) system.
• Prepare patient charts and ensure all required documentation is available for providers.
• Scan insurance cards, verify eligibility, validate benefits, and ensure accurate documentation for each visit.
• Identify insurance coverage issues and communicate appropriately with patients, providers, and staff.
• Perform prior authorizations with payers in a timely manner and notify physicians and team members of delays or non-coverage.
• Accurately collect co-pays, deductibles, and other payments.
• Account for daily cash and payment entries, perform daily balancing, and prepare deposits.
• Assist with billing inquiries and posted transactions.
• Process incoming and outgoing mail, faxes, and other communications.
• Maintain a clean, organized, and professional front desk and waiting room area.
• Prioritize work assignments and utilize time between patients to review forms and data for accuracy and completeness.
• Coordinate with medical staff and management to ensure smooth clinic operations and timely patient visits.

Skills

Patient service

Communication

Organization

Multitasking

Confidentiality

Typing 40 WPM

Basic computer skills

Insurance knowledge

Education

High School diploma or equivalent

Job description

Triad Complete Healthcare in Shawnee, OK is seeking a courteous Medical Receptionist to support daily front office operations and enhance the patient experience. This role is central to clinic efficiency, patient flow, and accurate record-keeping in the EHR system.

You will greet and check in patients, verify demographics, answer phones, schedule and remind appointments, and coordinate with providers to maintain smooth operations.