Front Desk Receptionist

Triad Complete HealthcareTM; Shawnee (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in Shawnee is seeking a detail-oriented Medical Receptionist to support front office operations. Responsibilities include greeting patients, managing phone calls, scheduling appointments, and ensuring accurate patient records. The ideal candidate should have a high school diploma, strong communication skills, and prior experience in a medical environment. This role is essential to enhancing the patient experience and clinic efficiency, and applicants should demonstrate strong organizational skills.

Qualifications

• Previous experience in a medical office or clinic preferred.
• Strong verbal and written communication skills are essential.
• Basic knowledge of medical terminology and insurance processes preferred.

Responsibilities

• Greet and check in patients and visitors courteously.
• Schedule, reschedule, confirm, and remind patients of appointments.
• Maintain accurate and up-to-date patient records in the EHR system.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Job description

Triad Complete Healthcare in Shawnee isseeking a courteous, professional, and detail-oriented Medical Receptionist to support daily front office operations. This role is essential to patient experience and clinic efficiency. The ideal candidate demonstrates a patient-centered attitude and strong organizational skills. At Triad, you will find a comfortable and supportive work environment — our team members are proud to be part of the Triad family.

Patient Reception & Customer Service

• Greet and check in patients and visitors in a courteous, professional, and friendly manner.
• Verify patient information and update demographics as needed while ensuring privacy and confidentiality.
• Act as a liaison between patients, staff, and physicians, communicating clearly and effectively.
• Address patient concerns and complaints in a timely, compassionate, and professional manner.
• Inform patients of delays or changes to appointments as needed.

Phone & Appointment Management

• Answer incoming phone calls, direct inquiries appropriately, and provide accurate information regarding clinic policies and services.
• Schedule, reschedule, confirm, and remind patients of appointments according to clinic protocols.
• Coordinate with healthcare providers to manage appointment availability and patient flow efficiently.

Patient Intake & Information Management

• Perform all patient intake functions, collecting and processing forms including insurance information, medical history, and consent documents.
• Maintain accurate and up-to-date patient records in the Electronic Health Record (EHR) system.
• Prepare patient charts and ensure all required documentation is available for providers.

Insurance & Authorization Responsibilities

• Scan insurance cards, verify eligibility, validate benefits, and ensure accurate documentation for each visit.
• Identify insurance coverage issues and communicate appropriately with patients, providers, and staff.
• Perform prior authorizations with payers in a timely manner and notify physicians and team members of delays or non-coverage.

Administrative & Financial Duties

• Accurately collect co-pays, deductibles, and other payments.
• Account for daily cash and payment entries, perform daily balancing, and prepare deposits.
• Assist with billing inquiries and posted transactions.
• Process incoming and outgoing mail, faxes, and other communications.

Clinic Coordination & Organization

• Maintain a clean, organized, and professional front desk and waiting room area.
• Prioritize work assignments and utilize time between patients to review forms and data for accuracy and completeness.
• Coordinate with medical staff and management to ensure smooth clinic operations and timely patient visits.

Qualifications

• High School diploma or equivalent required
• Previous experience in a medical office, clinic, or general office environment preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Basic knowledge of medical terminology and insurance processes preferred.
• Ability to understand insurance benefits and perform basic mathematical tasks.
• Proficient in basic computer skills and office equipment (phones, fax, copier).
• Ability to type at least 40 WPM.
• Strong organizational, multitasking, and critical-thinking abilities.
• Ability to follow verbal and written instructions accurately.

Preferred Skills & Experience

• Experience with Electronic Health Record (EHR) systems; AdvancedMD or Athena experience is a plus.
• Knowledge of insurance verification, prior authorizations, and billing practices.
• Compassionate and empathetic approach when working with patients and families.
• Ability to work efficiently in a fast-paced environment.
• Bilingual (Spanish/English) is a plus.