Front Desk Receptionist

Triad Complete Healthcare; Shawnee (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comfortable work environment

Supportive team culture

Job summary

Triad Complete Healthcare in Shawnee, Oklahoma, is seeking a Medical Receptionist to support front office operations. This important role enhances patient experience and clinic efficiency, requiring strong communication and organizational skills. A patient-centered attitude and a professional demeanor are essential for success in this position.

The ideal candidate will assist with greeting patients, verifying their information, scheduling appointments, managing patient flow, and maintaining accurate records in the Electronic Health Record (EHR) system.

Qualifications

• Previous experience in a medical office or clinic preferred.
• Ability to type at least 40 WPM.
• Basic knowledge of medical terminology and insurance processes preferred.

Responsibilities

• Greet and check in patients and visitors professionally.
• Verify patient information and update demographics as needed.
• Schedule and confirm patient appointments according to clinic protocols.

Skills

Customer service skills

Communication skills

Organizational skills

Multitasking abilities

Education

High School diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Basic computer skills

Job description

Overview

Triad Complete Healthcare in Shawnee is seeking a courteous, professional, and detail-oriented Medical Receptionist to support daily front office operations. This role is essential to patient experience and clinic efficiency. The ideal candidate demonstrates a patient-centered attitude and strong organizational skills. At Triad, you will find a comfortable and supportive work environment — our team members are proud to be part of the Triad family.

Responsibilities

• Greet and check in patients and visitors in a courteous, professional, and friendly manner
• Verify patient information and update demographics as needed while ensuring privacy and confidentiality
• Act as a liaison between patients, staff, and physicians, communicating clearly and effectively
• Address patient concerns and complaints in a timely, compassionate, and professional manner
• Inform patients of delays or changes to appointments as needed

• Answer incoming phone calls, direct inquiries appropriately, and provide accurate information regarding clinic policies and services
• Schedule, reschedule, confirm, and remind patients of appointments according to clinic protocols
• Coordinate with healthcare providers to manage appointment availability and patient flow efficiently

• Perform all patient intake functions, collecting and processing forms including insurance information, medical history, and consent documents
• Maintain accurate and up-to-date patient records in the Electronic Health Record (EHR) system
• Prepare patient charts and ensure all required documentation is available for providers

• Scan insurance cards, verify eligibility, validate benefits, and ensure accurate documentation for each visit
• Identify insurance coverage issues and communicate appropriately with patients, providers, and staff
• Perform prior authorizations with payers in a timely manner and notify physicians and team members of delays or non-coverage

• Accurately collect co-pays, deductibles, and other payments
• Account for daily cash and payment entries, perform daily balancing, and prepare deposits
• Assist with billing inquiries and posted transactions
• Process incoming and outgoing mail, faxes, and other communications

• Maintain a clean, organized, and professional front desk and waiting room area
• Prioritize work assignments and utilize time between patients to review forms and data for accuracy and completeness
• Coordinate with medical staff and management to ensure smooth clinic operations and timely patient visits

Qualifications

• High School diploma or equivalent required
• Previous experience in a medical office, clinic, or general office environment preferred
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Basic knowledge of medical terminology and insurance processes preferred
• Ability to understand insurance benefits and perform basic mathematical tasks
• Proficient in basic computer skills and office equipment (phones, fax, copier)
• Ability to type at least 40 WPM
• Strong organizational, multitasking, and critical-thinking abilities
• Ability to follow verbal and written instructions accurately

Preferred Skills & Experience

• Experience with Electronic Health Record (EHR) systems; AdvancedMD or Athena experience is a plus
• Knowledge of insurance verification, prior authorizations, and billing practices
• Compassionate and empathetic approach when working with patients and families
• Ability to work efficiently in a fast-paced environment
• Bilingual (Spanish/English) is a plus