Ortho Front Desk Specialist — Patient Care & Scheduling

Orthopedic Institute of Wisconsin; Franklin (WI); On-site; USD 20,000 - 29,000; Full time

Job summary

Orthopedic Institute of Wisconsin is seeking a Medical Receptionist to join our growing clinics in the Mt Pleasant and Franklin areas. The role involves front desk duties, patient check-in, data entry, scheduling, and coordinating with the care team to ensure a smooth patient experience.

Responsibilities include collecting demographics, verifying insurance, handling co-pays, and maintaining patient records with HIPAA compliance.

Qualifications

• Front desk receptionist experience is preferred.
• Good customer service and communication skills.
• Ability to follow HIPAA/OSHA standards and procedures.

Responsibilities

• Obtain patient demographics, verify insurance, and check in patients.
• Welcome patients and provide excellent customer service.
• Organize charts, schedule and late add-ons.
• Collect co-pays and update remarks in patient accounts.
• Handle difficult patient situations professionally.
• Manage imaging orders and route to appropriate resources.
• Assist with patient checkout and travel between locations.
• Open/close the office and prepare for the next day.
• Follow HIPAA & OSHA standards.
• Travel between Mt Pleasant and Franklin locations as needed.

Skills

Front desk experience

Customer service

English communication

HIPAA compliance

Education

High School diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Orthopedic Institute of Wisconsin is seeking a Medical Receptionist to join our growing clinics in the Mt Pleasant and Franklin areas. The role involves front desk duties, patient check-in, data entry, scheduling, and coordinating with the care team to ensure a smooth patient experience.

Responsibilities include collecting demographics, verifying insurance, handling co-pays, and maintaining patient records with HIPAA compliance.