Patient Experience Front Desk Specialist

Precision Orthopedics & Sports Medicine; Waldorf (MD); On-site; USD 25,000 - 30,000; Full time

Job summary

Precision Orthopedics & Sports Medicine in Waldorf, MD is seeking a Front Desk Receptionist for a full-time role. You will greet patients, handle calls, schedule appointments, and provide operational support to the office under the Office Manager.

The ideal candidate has 1–3 years in a healthcare reception or front desk role, knowledge of medical terminology, HIPAA regulations, and ICD/CPT coding. Excellent communication and IT skills, with a strong patient-focused approach, are essential.

Qualifications

• 1-3 years' experience at a healthcare facility in a Medical Receptionist or Front desk role preferred.
• Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding (highly preferred).
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and planning skills.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and IT skills.
• Passionate about the Patient Experience

Responsibilities

• Greet and attend to patient needs in person and over the phone.
• Professionally assist doctors, staff, visitors, and patients.
• Answer all phone calls in a professional and courteous manner.
• Perform all clerical duties in relation to providing operational support to the office
• Perform all duties within HIPAA regulations.
• Maintain confidentiality of all doctor, staff, and patient information.
• Schedule appointments between doctors and patients.
• Liaise between insurance providers, patients, and physicians.
• Assist with Community Education and/or Marketing projects for the office
• Provide direct Administrative assistance to the Practice Manager
• Actively speak up and provide patient safety and patient experience recommendations
• Adhere to company-wide policy and procedures.
• Other duties will be assigned and required as office grows with patient volume

Job description

Precision Orthopedics & Sports Medicine in Waldorf, MD is seeking a Front Desk Receptionist for a full-time role. You will greet patients, handle calls, schedule appointments, and provide operational support to the office under the Office Manager.

The ideal candidate has 1–3 years in a healthcare reception or front desk role, knowledge of medical terminology, HIPAA regulations, and ICD/CPT coding. Excellent communication and IT skills, with a strong patient-focused approach, are essential.