Medical Front Desk Specialist (Float) — Patient Experience

Woodlawn Hospital

Rochester (IN)

On-site

USD 21,000 - 26,000

Full time

2 days ago

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Job summary

Woodlawn Medical Professionals is seeking a friendly Front Office Receptionist to join our medical office team. You will greet patients, schedule appointments, handle cash, and ensure accurate patient data entry in the EHR system, all while maintaining a professional and compassionate patient experience.

Ideal candidates possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

Qualifications

Experience in a medical office, hospital or long-term care facility recommended, not required.
High School Diploma or GED.
Computer aptitude to do inquiry, data entry and daily system operations.
Good communication skills and pleasant phone technique for in-person and telephone communication with patients, guests, and medical providers.
CPR Certification.
Math aptitude sufficient to balance and handle cash.

Responsibilities

Greet patients and guests in a professional manner and respond to questions or requests appropriately.
Schedule appointments according to guidelines.
Handle cash, balance daily charges and perform daily deposits.
Obtain complete patient demographic and insurance information for system entry and check patients in for appointments promptly.
Ensure all calls are answered promptly and directed appropriately.
Perform office opening and closing procedures as scheduled.
Sort mail and faxes for distribution.
Scan patient health information into EHR and route into corresponding charts.