Medical Front Desk Receptionist - Floater

Neurosurgical Group of Texas; Texas; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Parking Reimbursement

Job summary

Neurosurgical Group of Texas in Texas is seeking a motivated Front Desk Receptionist with medical office experience to manage daily front desk operations.

You will greet patients, answer calls, verify demographics, schedule and remind appointments, process payments, and support billing and EMR data entry. This role requires professionalism, bilingual ability, and teamwork to maintain smooth patient flow.

Schedule is Mon-Fri with competitive pay and benefits based on experience.

Qualifications

• Must have at least a high school diploma or equivalent and 2+ years in a fast-paced medical practice.
• Bilingual Spanish and English preferred.
• Strong written and verbal communication.
• Proficient with email and multi-line telephone system.

Responsibilities

• Greet and assist patients in person and over the phone with excellent customer service.
• Screen and route callers using proper transfer or voicemail.
• Take accurate messages and communicate them to staff.
• Check-in patients and verify demographics and insurance information.
• Check-out patients, collect payments, and balance cash/credit card payments.
• Post payments in the practice management system.
• Complete daily end-of-day reconciliation and batch posting to billing.
• Prepare batches and submit to billing timely.
• Send appointment reminders for next-day visits.
• Rotate between offices as needed.

Skills

Clear communication

Customer service

Multitasking

Organizational skills

Teamwork

Medical terminology

Education

High school diploma or equivalent

2+ years in fast-paced medical practice

Bilingual Spanish & English preferred

Tools

EMR software

Job description

Job Description

Busy neurosurgery practice is seeking a self starter Front Desk Receptionist with experience in a busy medical office setting.

Job Summary:

The Front Desk Receptionist is responsible for coordinating the daily administration of the front desk operations. The Front Desk Coordinator job duties include but not limited to greeting patients/visitors, answering a multi-telephone line, screening & routing calls, checking in patients, checking out patients, creating charts, data entry in the EMR, appointment reminders, collecting & posting payments, posting office visit charges, reconciling daily batches, office visit insurance verifications, and other projects/assignments as assigned.

Supervisory Responsibilities:

None

Essential Duties/Responsibilities:

• Greet and attend to patients in person and over the phone delivering world class customer service.
• Professionally answer incoming calls by the 3rd ring; promptly screen and route callers accordingly using proper soft transfer technique or to voicemail.
• Take accurate messages for callers requesting to leave a written message; communicate the message accurately via email to appropriate staff member.
• Check-in patients arriving by confirming the patient has properly signed in, confirm that their demographics are current and accurate, ensure that we have the patient’s current insurance card & ID scanned in their file, and complete the practice management check-in workflow.
• Check-out patients at the completion of their visit by collecting the fee ticket, collecting any applicable payment due, and ensure any patients checked in completes check out.
• Post payments in the practice management software.
• Complete daily end of the day reconciliation, reconciling all fee tickets against the schedule, ensuring all cash and credit card payments balance with practice management report.
• Prepare batch and submit to billing timely.
• Complete appointment reminders daily for the next day office visit appointments for assigned locations.
• Maintain appearance and inventory at Front Desk.
• Contact patients to confirm appointments.
• Other front desk duties as assigned.
• Rotate between offices depending on patient census.

Required Skills/Abilities:

• Clear and effective communication both oral and written.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to multi-task with time management skills and prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Current working knowledge of medical terminology.
• Proficient with email, multi-line telephone system, and medical practice management system.
• Effective teamwork and ability to work with a team with a positive attitude.

Education and Experience:

High school diploma or equivalent.

Minimum of 2 years' experience in a fast-paced medical practice as a receptionist, biller, or other administrative role.

Bilingual, Spanish & English preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Schedule is Monday - Friday, no nights or weekends.

Competitive Pay & Benefits based on experience.

Parking Reimbursement.