Medical Front Desk Specialist (Flexible Schedule)

American Family Care, Inc.; Lyndhurst (NJ); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Flexible schedule

Dental insurance

Retirement benefit

Great small business work environment

Job summary

American Family Care (AFC) is seeking a medical receptionist to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records. You will maintain patient flow and provide positive patient relations at AFC facilities.

The role requires a High School diploma, basic computer skills, and strong customer service abilities. Prior clerical healthcare experience is preferred, and duties include handling registrations, billing, and documentation with a

Qualifications

• High School graduate or equivalent is required.
• Basic computer knowledge, e.g., Microsoft Office.
• Positive customer service skills and clear, articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Phone etiquette

MS Office

Education

High School diploma or equivalent

Job description

Benefits:

• Health insurance
• Paid time off
• 401(k) matching
• Competitive salary
• Flexible schedule

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.