Medical Front Desk Specialist Flexible Scheduling

Talentify; Roanoke (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Flexible scheduling

Paid time off

Job summary

American Family Care (AFC) seeks a medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. The role focuses on maintaining patient flow and ensuring excellent patient relations within a walk-in care environment.

The position requires basic computer skills, attention to detail, and strong customer service. Training is provided for franchise-specific duties and systems used across AFC locations.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reportsComplete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care (AFC) seeks a medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. The role focuses on maintaining patient flow and ensuring excellent patient relations within a walk-in care environment.

The position requires basic computer skills, attention to detail, and strong customer service. Training is provided for franchise-specific duties and systems used across AFC locations.