Medical Front Desk Specialist - Fast-Paced Office

Lawall-Prosthetics-; Wilmington (DE); On-site; USD 32,000 - 48,000; Full time

Job summary

Lawall-Prosthetics- is seeking a friendly, reliable Front Desk Receptionist to join our busy medical office. You will handle a high volume of calls, patient check-ins, scheduling, and general administrative tasks. The ideal candidate has medical office experience, excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment while upholding patient privacy.

Qualifications

• Experience in medical front desk or healthcare setting.
• Ability to handle high volume calls calmly.
• Familiarity with HIPAA and patient privacy.

Responsibilities

• Answer and manage high volume calls professionally.
• Schedule and confirm patient appointments.
• Check in patients with a warm, professional attitude.
• Verify patient demographics and insurance.
• Collect copayments and other payments.
• Maintain accurate patient records and confidentiality.
• Communicate with clinical staff and other office personnel.
• Direct calls to appropriate staff.
• Manage messages and follow up on requests.
• Maintain organized front desk and waiting area.
• Assist with general administrative duties.
• Follow office policies and privacy requirements.

Skills

Customer service

Telephone skills

Communication

Teamwork

Tools

EMR software

Scheduling systems

Job description

Lawall-Prosthetics- is seeking a friendly, reliable Front Desk Receptionist to join our busy medical office. You will handle a high volume of calls, patient check-ins, scheduling, and general administrative tasks. The ideal candidate has medical office experience, excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment while upholding patient privacy.