Medical Front Desk Coordinator - Calm Patient Support

Lawall Prosthetics and Orthotics Services; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

Lawall Prosthetics and Orthotics Services is seeking a friendly, reliable Front Desk Receptionist to support a busy medical office. You will handle a high volume of calls, patient check-ins, scheduling, and clerical tasks in a fast-paced environment.

The ideal candidate has strong communication skills, attention to detail, and the ability to multitask while maintaining patient confidentiality. Experience with EMR and scheduling systems is a plus.

Qualifications

• Previous medical office or healthcare front desk experience preferred.
• Excellent telephone and customer service skills.
• Ability to handle a high volume of calls while remaining calm, professional, and organized.
• Strong attention to detail and ability to multitask.
• Excellent verbal and written communication skills.
• Dependable, punctual, and professional.

Responsibilities

• Answer and manage a high volume of incoming telephone calls in a professional and courteous manner.
• Schedule, reschedule, and confirm patient appointments.
• Greet and check in patients with a warm, professional attitude.
• Verify patient demographic and insurance information.
• Collect copayments and other patient payments when applicable.
• Check patients out and schedule follow-up appointments.
• Maintain accurate patient records and protect patient confidentiality.
• Communicate effectively with clinical staff, and other office personnel.
• Respond to patient questions and direct calls to the appropriate department or staff member.
• Manage messages and follow up on patient requests as needed.
• Maintain an organized and welcoming front desk and waiting area.
• Assist with general administrative and clerical duties.
• Follow all office policies and applicable patient privacy requirements.

Skills

Telephone excellence

Customer service

Multitasking

Attention to detail

Verbal and written communication

Teamwork

Tools

EMR systems

Scheduling software

Job description

Lawall Prosthetics and Orthotics Services is seeking a friendly, reliable Front Desk Receptionist to support a busy medical office. You will handle a high volume of calls, patient check-ins, scheduling, and clerical tasks in a fast-paced environment.

The ideal candidate has strong communication skills, attention to detail, and the ability to multitask while maintaining patient confidentiality. Experience with EMR and scheduling systems is a plus.