Medical Front Desk Specialist

MH Health Care Services PC; Warrenton (VA); On-site; USD 28,000 - 33,000; Full time

Job summary

Marathon Health is seeking an administrative support specialist to join our front desk team. You will greet patients, answer calls, schedule appointments, and assist with EMR data entry while maintaining HIPAA compliance. You will also manage payments and support office operations in a patient-centered environment.

The role requires 1–3 years in a medical office, proficiency with Microsoft 365 tools, and excellent customer service. This is an on-site position in Warrenton, VA.

Qualifications

• High school diploma or GED required and 1-3 years of related professional experience in a medical office environment.
• Associate degree in healthcare or related field preferred.
• Proficiency in an electronic medical record system.

Responsibilities

• Answer incoming calls, verify member status, respond to emails, and refer questions to medical staff as needed.
• Welcome patients and visitors, in person or by telephone.
• Schedule appointments to optimize patient flow and provider time.
• Notify provider of arrivals, monitor delays, and keep service delivery on schedule.
• Maintain patient records by filing and retrieving information and managing accounts.
• Handle co-pays, reconcile payments, and prepare deposits.
• Assist with insurance paperwork and referrals as needed.
• Maintain a clean, professional front reception area and manage deliveries.
• Support Medical Assistants with EMR data entry and document scanning.
• Uphold HIPAA confidentiality and company privacy standards.

Skills

Customer service

Multitasking

Communication

Phone etiquette

Education

High school diploma or GED

Associate degree in healthcare (preferred)

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Electronic Medical Record (EMR) system

Job description

Marathon Health is seeking an administrative support specialist to join our front desk team. You will greet patients, answer calls, schedule appointments, and assist with EMR data entry while maintaining HIPAA compliance. You will also manage payments and support office operations in a patient-centered environment.

The role requires 1–3 years in a medical office, proficiency with Microsoft 365 tools, and excellent customer service. This is an on-site position in Warrenton, VA.