Medical Front Desk & Scheduling Specialist

US Foot and Ankle Specialists; Venice, Englewood, Port Charlotte (FL, FL, FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team in Florida. You’ll be the first point of contact, creating a positive patient experience while supporting day-to-day operations of the medical office.

Responsibilities include greeting patients, answering calls, scheduling, registering patients, handling payments, maintaining records, and assisting with billing and office tasks.

Qualifications

• High School Diploma or GED equivalent.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, including pre-authorization, insurance verification, CPT codes and ICD-9/ ICD-10 coding preferred.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving skills.
• Ability to thrive in a fast-paced and demanding work environment.
• Strong attention to detail and a commitment to patient satisfaction.
• Ability to maintain confidentiality and HIPAA compliance at all times.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals and updates to patients and staff.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments including deductibles, coinsurance, balances, copays, and OTC items.
• Review and update accounts receivable/payable changes since prior visits.
• Maintain log of orthotics received; contact patients for follow-ups and schedule appointments.
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Prepare and process daily reports, deposit slips, and upload financial records.
• Review billing claims and denials; gather information to resolve issues.
• Support additional office tasks and projects as needed.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team in Florida. You’ll be the first point of contact, creating a positive patient experience while supporting day-to-day operations of the medical office.

Responsibilities include greeting patients, answering calls, scheduling, registering patients, handling payments, maintaining records, and assisting with billing and office tasks.