Medical Front Desk & Scheduling Specialist

Mountain Area Health Education Center

United States

On-site

USD 23,000 - 33,000

Full time

8 days ago

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Job summary

Mountain Area Health Education Center in Asheville, NC is seeking a Customer Care Associate to support patient check-in/check-out, appointment scheduling, and overall service excellence. This role emphasizes accurate data entry, insurance verification, cash handling, and coordination with interpreters to assist diverse patients.

Regular on-site hours from 8:00 am to 5:00 pm are typical, with occasional evening or weekend coverage as needed.

Qualifications

High school diploma or equivalent is required plus two years of relevant experience or equivalent combination.
Experience with medical office workflows and electronic health records is preferred.
Ability to communicate in Spanish is strongly preferred.

Responsibilities

Check-in patients by phone or in person and verify demographics and insurance.
Collect payments, reconcile cash, and refer to financial advocates when needed.
Schedule appointments and provide outpatient paperwork and clinical summaries.
Coordinate interpreting services and monitor waiting areas for delays.
Answer phones, check voicemails, scan/fax documents, and support front desk operations.
Support orientation of new staff and participate in workflow improvements.