Patient Care & Scheduling Specialist

Mountain Area Health Education Center; United States; On-site; USD 23,000 - 33,000; Full time

Job summary

The Customer Care Associate at Mountain Area Health Education Center provides patient‑facing services at the front desk, handling check‑in/check‑out, scheduling, and payment collection while ensuring a welcoming patient experience.

Based in Asheville, NC, MAHEC emphasizes respectful communication, coordination with interpreters as needed, and collaboration with clinical teams to support efficient workflows and patient access to care.

Qualifications

• High school diploma or equivalent plus two years' relevant experience.
• Excellent communication skills and ability to work with diverse patients.
• Spanish language ability strongly preferred.

Responsibilities

• Check-in patients by phone or live.
• Update demographic and insurance information.
• Verify insurance and collect payments.
• Schedule appointments and coordinate interpreting services.
• Respond to walk-in patients and monitor waiting area.
• Support front desk and scheduling areas as needed.

Skills

Computer skills

Electronic Health Records

Spanish language

Medical office workflows

Education

High school diploma or equivalent and 2 years of relevant experience

Job description

The Customer Care Associate at Mountain Area Health Education Center provides patient‑facing services at the front desk, handling check‑in/check‑out, scheduling, and payment collection while ensuring a welcoming patient experience.

Based in Asheville, NC, MAHEC emphasizes respectful communication, coordination with interpreters as needed, and collaboration with clinical teams to support efficient workflows and patient access to care.