Medical Front Desk Specialist | Check-In, Billing & Scheduling

Western Sierra Medical Clinic, Inc.; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Western Sierra Medical Clinic, Inc. is seeking a friendly front desk associate to greet patients, verify demographics and insurance, collect co-pays, and post payments in the practice management system.

The role requires strong customer service skills, basic computer literacy, and the ability to work Wednesday through Sunday, 10 AM to 7 PM, on site in the United States. Bilingual Spanish is a plus, and familiarity with EMR systems is desirable.

Qualifications

• High School diploma.
• 1+ yrs. customer service experience.
• Windows, Microsoft Word and Microsoft Excel.
• Ability to type 45 wpm.
• Must be able to sit for long periods of time.
• Must be able to read and write English.
• Must be able to stand, squat, and bend at the hip.
• Familiarity with an electronic practice management (EMR) system.
• Computer literacy (logging on to computer, keyboard and mouse).
• Bilingual (preferably Spanish) preferred.

Responsibilities

• Greet patients and verify demographics and insurance information.
• Collect co-pays and balances due and post payments.
• Post payments for patient accounts in the computer.
• Update patient demographics in the system.
• Assist with check-out and schedule follow-up appointments.
• Run eligibility checks and confirm upcoming appointments.
• Answer phones and route messages to the appropriate staff.
• Close down procedures and maintain waiting area cleanliness.
• Explain billing questions or refer to billing office as needed.

Skills

Customer service

Data entry

Typing 45 wpm

Microsoft Word

Microsoft Excel

English proficiency

Education

High School diploma

Tools

EMR system

Windows OS

Job description

Western Sierra Medical Clinic, Inc. is seeking a friendly front desk associate to greet patients, verify demographics and insurance, collect co-pays, and post payments in the practice management system.

The role requires strong customer service skills, basic computer literacy, and the ability to work Wednesday through Sunday, 10 AM to 7 PM, on site in the United States. Bilingual Spanish is a plus, and familiarity with EMR systems is desirable.