Medical Front Desk & Scheduling Specialist

GI Alliance; New Iberia (LA); On-site; USD 33,000 - 50,000; Full time

Job summary

GI Alliance in New Iberia, LA is seeking an experienced Front Desk/Medical Office Assistant to join our busy clinic. The role requires 2+ years of medical office experience, strong scheduling and patient check-out skills, and the ability to multitask in a fast-paced environment.

You will manage insurance co-pays, schedule follow-ups, maintain accurate patient demographics in the EMR, coordinate with providers, and ensure courteous, professional patient interactions daily.

Qualifications

• 2+ years of medical office or clinic/hospital experience.
• Full-time position at New Iberia clinic.
• Experience scheduling, patient check-out, and insurance/co-pay understanding.
• Strong customer service skills and professionalism.

Responsibilities

• Check out patients and collect OTC payments.
• Understand insurances and co-pays; schedule follow-ups.
• Enter demographic and insurance data accurately in EMR.
• Update and maintain scheduling and patient records.
• Communicate with providers and staff about patient concerns.
• Fax patient records and complete requests from other medical offices.
• Address patient concerns with calm, professional service.
• Other clerical duties as assigned.

Skills

Self-starter

Effective communication

Multitasking

Situational analysis

Phone system

Clear communication

Organizational skills

Interpersonal skills

Professional attitude

Computer skills

Teamwork

Education

High school diploma or GED

Associates or Bachelor's Degree (preferred)

Tools

EMR system

Scheduling software

Fax & document handling

Job description

GI Alliance in New Iberia, LA is seeking an experienced Front Desk/Medical Office Assistant to join our busy clinic. The role requires 2+ years of medical office experience, strong scheduling and patient check-out skills, and the ability to multitask in a fast-paced environment.

You will manage insurance co-pays, schedule follow-ups, maintain accurate patient demographics in the EMR, coordinate with providers, and ensure courteous, professional patient interactions daily.