Medical Front Desk & Scheduling Coordinator

Rancho Health; Hemet (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Wellness coverage (medical, dental, to

Life and disability options

Flexible spending accounts

401(k) match

Employee referral bonuses

Generous time off including holidays

Employee Assistance Program

Job summary

Rancho Health in Hemet, CA is seeking a Regular Full Time Registration Coordinator to guide patients through the check-in process, verify insurance, complete necessary paperwork, and answer inquiries to ensure a smooth and friendly arrival.

You will greet patients, answer phones, collect payments, schedule and confirm appointments, process demographics and paperwork, and work with the back office to keep the schedule on track.

Qualifications

• High school diploma or GED required.
• Successful completion of a medical front office program or on the job training with emphasis on customer service.
• Bilingual Spanish is preferred.
• Ability to communicate effectively and congenially with patients and staff.
• Basic office skills such as typing, transferring calls, faxing.

Responsibilities

• Greet patients and visitors warmly upon entrance.
• Answer and direct multiple phone lines; check voicemails daily.
• Process patient payments by credit card or cash; balance cash drawer daily.
• Schedule, reschedule and confirm patient appointments.
• Verify insurances across multiple websites for appointments.
• Assist patients with check-out and follow-up appointments; distribute paperwork.
• Maintain assigned task lists and work as a team.
• Update demographics and necessary paperwork before visits.
• Keep patients on schedule and inform back-office of delays.
• Assist ill or distraught patients as needed; troubleshoot requests.
• Maintain neat reception and waiting areas; communicate with staff.
• Perform any other front office duties as assigned.

Skills

Bilingual Spanish

Effective communication

Tact and good judgement

Basic office skills

Organizational skills

Computer literacy

EMR navigation

Willingness to accept supervision

Education

High school diploma or GED

Tools

EMR system

Job description

Rancho Health in Hemet, CA is seeking a Regular Full Time Registration Coordinator to guide patients through the check-in process, verify insurance, complete necessary paperwork, and answer inquiries to ensure a smooth and friendly arrival.

You will greet patients, answer phones, collect payments, schedule and confirm appointments, process demographics and paperwork, and work with the back office to keep the schedule on track.