Medical Front Desk & Scheduling Coordinator

Bayfrontstpete; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Well-being programs

Up to 5% employer retirement match

Paid parental leave

PTO and flexible leave options

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals. The role reports to Practice Operations leadership and contributes to efficient daily workflows in Internal Medicine Main.

Responsibilities include scheduling, data collection, records processing, and delivering professional patient interactions while adhering to OH policies.

Qualifications

• High school diploma or equivalent.
• Six months’ experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Education

High School graduate or equivalent

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals. The role reports to Practice Operations leadership and contributes to efficient daily workflows in Internal Medicine Main.

Responsibilities include scheduling, data collection, records processing, and delivering professional patient interactions while adhering to OH policies.