Ambulatory Front Desk Specialist: Scheduling & Records

Orlando Health, Inc.; Orlando (FL); On-site; USD 29,000 - 38,000; Full time

Job summary

Orlando Health, Inc. in Orlando, FL is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals.

Under supervision of Practice Operations leadership, you will handle appointments, collect demographics and insurance information, and ensure compliance with policies while delivering excellent patient service. This on-site role requires excellent communication, reliability, and the ability to manage multiple tasks

Qualifications

• Six months of clerical, general office, or customer service experience.
• Strong interpersonal and communication skills.
• Ability to handle confidential patient information per policies.

Responsibilities

• Schedule patient appointments following practice protocols and patient preferences.
• Collect accurate patient demographics and insurance data.
• Process requests for medical records per policy.
• Ensure compliance with Orlando Health policies and standards.
• Assist with billing as needed.
• Maintain professional patient interactions and attendance.

Skills

Clerical experience

Customer service

Education

High School diploma or equivalent

Job description

Orlando Health, Inc. in Orlando, FL is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals.

Under supervision of Practice Operations leadership, you will handle appointments, collect demographics and insurance information, and ensure compliance with policies while delivering excellent patient service. This on-site role requires excellent communication, reliability, and the ability to manage multiple tasks