Front Office Assistant — Multi-Clinic Scheduling

Florida Medical Clinic; Florida; On-site; USD 28,000 - 36,000; Full time

Job summary

Florida Medical Clinic in Orlando is seeking a Front Office Assistant to support ambulatory/physician office operations. You will handle patient registration, scheduling, and referrals across multiple sites, traveling between Land O' Lakes and Zephyrhills as needed.

The role involves greeting patients, collecting demographic and insurance data, coordinating appointments, and supporting billing and records requests under supervision.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Skills

Clerical skills

Customer service

Education

High School diploma or equivalent

Job description

Florida Medical Clinic in Orlando is seeking a Front Office Assistant to support ambulatory/physician office operations. You will handle patient registration, scheduling, and referrals across multiple sites, traveling between Land O' Lakes and Zephyrhills as needed.

The role involves greeting patients, collecting demographic and insurance data, coordinating appointments, and supporting billing and records requests under supervision.