Medical Front Desk & Patient Services Pro

Sharp Community Medical Group; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

FocusHealth Medical Group in San Diego is seeking a Front Desk Patient Service Representative. You will be the first contact for patients, handling check-ins, appointments, and payments with a friendly, professional demeanor.

The role requires medical front desk experience, EPIC proficiency, and strong communication. Spanish bilingual skills are a plus, and HIPAA compliance is essential in a fast-paced environment.

Qualifications

• 2 years of receptionist experience in a medical setting.
• EPIC front desk experience.
• Proficient in phone etiquette and multitasking.
• Bilingual Spanish a plus.
• Knowledge of HIPAA guidelines.

Responsibilities

• Greet patients and visitors warmly and check them in.
• Schedule and confirm appointments and verify demographics.
• Collect co-pays and process payments accurately.
• Answer phones, direct calls, and manage multiple lines.
• Maintain front desk organization and supply levels.
• Ensure HIPAA compliance in all interactions.
• Communicate delays and appointment updates professionally.
• Support follow-up appointment scheduling as needed.
• Collaborate with clinical staff to facilitate patient flow.

Skills

Front desk experience

Phone etiquette

Multitasking

Bilingual Spanish

HIPAA knowledge

Tools

EPIC

Job description

FocusHealth Medical Group in San Diego is seeking a Front Desk Patient Service Representative. You will be the first contact for patients, handling check-ins, appointments, and payments with a friendly, professional demeanor.

The role requires medical front desk experience, EPIC proficiency, and strong communication. Spanish bilingual skills are a plus, and HIPAA compliance is essential in a fast-paced environment.