PSR - Front Desk / Kearny Mesa / Full Time Temporary (JR632)

Sharp Community Medical Group; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

FocusHealth Medical Group in San Diego is seeking a Front Desk Patient Service Representative. You will be the first contact for patients, handling check-ins, appointments, and payments with a friendly, professional demeanor.

The role requires medical front desk experience, EPIC proficiency, and strong communication. Spanish bilingual skills are a plus, and HIPAA compliance is essential in a fast-paced environment.

Qualifications

• 2 years of receptionist experience in a medical setting.
• EPIC front desk experience.
• Proficient in phone etiquette and multitasking.
• Bilingual Spanish a plus.
• Knowledge of HIPAA guidelines.

Responsibilities

• Greet patients and visitors warmly and check them in.
• Schedule and confirm appointments and verify demographics.
• Collect co-pays and process payments accurately.
• Answer phones, direct calls, and manage multiple lines.
• Maintain front desk organization and supply levels.
• Ensure HIPAA compliance in all interactions.
• Communicate delays and appointment updates professionally.
• Support follow-up appointment scheduling as needed.
• Collaborate with clinical staff to facilitate patient flow.

Skills

Front desk experience

Phone etiquette

Multitasking

Bilingual Spanish

HIPAA knowledge

Tools

EPIC

Job description

Description

Position: PSR - Front Desk

Location: Kearny Mesa

Job Type: Full Time - Temporary

Hourly Range: $25.00 - 35.00 (based on level of experience)

About Us

Welcome to FocusHealth Medical Group, where we’re redefining the healthcare experience in San Diego with our unwavering commitment to comprehensive, patient-centric care. As a multi-specialty physician group, FocusHealth is wholly committed to advancing the healthcare experience for our patients by merging expertise and resources to elevate patient care to new heights.

Job Description

The Front Desk Patient Service Representative serves as the first point of contact for patients and visitors at our healthcare facility, providing exceptional customer service and support. The ideal candidate will possess strong organizational and communication skills, with a friendly and professional demeanor. You will play a key role in ensuring a positive patient experience by facilitating smooth operations and addressing patient needs promptly.

Key Responsibilities

• Greet patients and visitors warmly, maintaining eye contact upon entering the center.
• Exhibit friendliness and courtesy in interactions with patients and co-workers.
• Efficiently manage patient check-ins, appointment scheduling, and demographic verification.
• Collect co-pays and handle financial transactions with accuracy.
• Adhere to HIPAA regulations for patient information confidentiality.
• Inform patients of any appointment delays and manage concerns with professionalism.
• Schedule and confirm follow-up appointments.
• Handle incoming calls and direct them appropriately.
• Maintain a clean, organized front office, ensuring all supplies are well-stocked.
• Comply with all safety guidelines and policies.

Qualifications

• 2 Years of experience in a receptionist role, preferably within a medical setting.
• EPIC - with front desk experience.
• Proficient in phone etiquette and managing multiple lines.
• Strong organizational skills and attention to detail.
• Demonstrated self-motivation and drive.
• Ability to effectively multitask in busy environments.
• Record of consistent attendance at previous employment.
• Prior experience in a medical office setting.
• Bilingual skills in Spanish a plus

Join Our Quest:

Ready to make a difference every day? We're calling on heroes like you to revolutionize patient care. Let's make healthcare history together!

Metis Practice Solutionsis an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.