Patient Service Associate – Medical Front Desk

Scripps Health; San Diego (CA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health & wellness benefits

Career development

Retirement options

Job summary

Scripps Health in San Diego is seeking a Patient Service Representative for the Scripps Clinic Integrative Medicine and Scripps Green Sports Physical Therapy departments. This full-time role (80 hours per pay period) handles patient registration, appointment scheduling, and payment processing at the front desk.

You will interact with patients and providers, answer billing questions, verify demographics and insurance, and support referrals with a proactive customer-service approach.

Qualifications

• Excellent communication and customer service skills.
• Proficiency with computer applications and basic math.

Responsibilities

• Interact with patients and providers to gather information for accurate registration.
• Respond to billing and payment inquiries.
• Manage check-in/check-out, verify IDs, and update demographic and insurance data.
• Schedule and confirm appointments, enter insurance details, and process referrals/authorizations.
• Provide proactive customer service and involve leadership when needed.

Skills

Communication skills

Customer service

Computer skills

Money handling

Organizational skills

Job description

Scripps Health in San Diego is seeking a Patient Service Representative for the Scripps Clinic Integrative Medicine and Scripps Green Sports Physical Therapy departments. This full-time role (80 hours per pay period) handles patient registration, appointment scheduling, and payment processing at the front desk.

You will interact with patients and providers, answer billing questions, verify demographics and insurance, and support referrals with a proactive customer-service approach.