Patient Care Front Desk Coordinator

Hanger Inc; La Crosse (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

8 Paid Holidays & floating holidays

PTO including vacation & sick time

Medical, dental, and vision benefits

401k Savings and Retirement Plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger Inc. is seeking a front office coordinator to ensure a seamless client and partner experience. You will collect and maintain customer information, comply with laws and policies, and support receptionist duties with professional, responsive service.

The role emphasizes accurate record keeping, scheduling, and maintaining confidentiality while assisting with follow-up and quality assurance initiatives.

Qualifications

• High school diploma or equivalent required.
• Be at minimum a good fit as measured by Talent Sorter assessment.
• Less than one year of customer service or admin experience preferred.
• Receptionist/front office experience beneficial.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Deliver high-quality customer service to clients, staff, and partners.
• Maintain accurate and complete customer records per policy.
• Protect privacy, security, and confidentiality of information.
• Assist with customer follow-up activities as directed.
• Support quality assurance and customer satisfaction initiatives.
• Enter and maintain customer information and related docs accurately.
• Manage multiple phone lines and communication channels.
• Prepare clear, concise written documentation.
• Organize and file records per guidelines.
• Coordinate schedules and appointments for efficient workflow.

Skills

Customer service

Phone etiquette

Record keeping

Privacy compliance

Written communication

Education

High school diploma or equivalent

Tools

Windows-based software

Microsoft Office

Job description

Hanger Inc. is seeking a front office coordinator to ensure a seamless client and partner experience. You will collect and maintain customer information, comply with laws and policies, and support receptionist duties with professional, responsive service.

The role emphasizes accurate record keeping, scheduling, and maintaining confidentiality while assisting with follow-up and quality assurance initiatives.