Medical Front Desk & Patient Experience Specialist

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Summerville (SC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

AD&D insurance

Disability insurance

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is hiring a Medical Office Receptionist to manage front office activities and deliver quality patient service for in-person and remote patients. You will handle scheduling, billing inquiries, telehealth access, and insurance verification while maintaining a welcoming office environment.

The role requires a High School diploma and 1+ years in healthcare operations or customer service, with strong communication and HIPAA compliance.

Qualifications

• High School diploma required; healthcare ops or customer service exp preferred.
• Provide front desk greeting, scheduling, payments, and insurance verification.
• Maintain patient experience with professionalism and compassion.

Responsibilities

• Operational Excellence: foster a positive work environment and support clinician and staff engagement.
• Manage scheduling prep and ensure patient paperwork, demographics, and credit card on file are current.
• Perform general office duties, including mail, scanning, e-faxes, and maintaining a clean, organized reception area.
• Communicate with patients, clinicians, and peers to support patient care and satisfaction.
• Assist patients with billing questions, portal issues, and telehealth access.
• Handle front desk tasks: greet/check-in & check-out patients courteously.
• Triage urgent requests and route to correct departments as needed.

Skills

Multitasking

Customer service

Communication skills

HIPAA compliance

MS Office & EMRs

Education

High School Diploma

Associate/Bachelor's preferred

Tools

MS Office

EMRs

Job description

LifeStance Health is hiring a Medical Office Receptionist to manage front office activities and deliver quality patient service for in-person and remote patients. You will handle scheduling, billing inquiries, telehealth access, and insurance verification while maintaining a welcoming office environment.

The role requires a High School diploma and 1+ years in healthcare operations or customer service, with strong communication and HIPAA compliance.