Patient Concierge & Front Desk Specialist | Part-Time

PT Partners LLC; Anchorage (AK); On-site; USD 25,000 - 29,000; Part time

Job summary

United Physical Therapy is seeking an energetic and well-organized front desk professional to join our team in Anchorage, Alaska. You will deliver outstanding patient service, manage scheduling and handle registrations with courtesy.

Key duties include greeting patients, verifying insurance, collecting co-pays, and maintaining accurate medical records. Strong attention to detail and excellent communication are essential for success in this role.

Qualifications

• Requires a high school diploma, or GED.
• One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred.
• Strong attention to detail and accuracy a must.
• Strong interpersonal skills with a focus on exceptional customer service.
• Computer experience in windows, spreadsheets, and word processing preferred.

Responsibilities

• Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, co-workers, and supervisors.
• Schedules patients for services(s) within established guidelines.
• Greets and registers patients in a timely, professional and customer-focused manner.
• Explains the policies and procedures and billing processes to patient. Direct patient appropriately as needed.
• Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
• Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
• Generates and maintains medical records.
• Responds to all requests for information according to established procedures.
• Discharges patients from the system.
• Assumes responsibility for and maintains the cash drawer system according to procedure.
• Maintains office and facility inventory and orders supplies as needed, following established procedures.
• Attends and participates in clinic/management meetings and in-service education programs.
• Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.
• Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance.
• Performs other duties as requested.

Job description

United Physical Therapy is seeking an energetic and well-organized front desk professional to join our team in Anchorage, Alaska. You will deliver outstanding patient service, manage scheduling and handle registrations with courtesy.

Key duties include greeting patients, verifying insurance, collecting co-pays, and maintaining accurate medical records. Strong attention to detail and excellent communication are essential for success in this role.