Medical Front Desk Coordinator (Bilingual)

Southwest Behavioral Health Services; Payson (AZ); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

PTO and Holidays

Health/Dental/Vision Insurance

Retirement match

Tuition reimbursement

Employee wellness

Job summary

Southwest Behavioral & Health Services in Payson, AZ is seeking a Front Office Representative to support patient care and front desk operations. The role requires strong communication, organization, and teamwork in a behavioral health setting.

You will perform check-in/out, appointment scheduling, verify insurance, collect co-pays, and coordinate transportation as needed. A high school diploma is required; Medical Assistant training and certification are preferred, and bilingual English/Spanish

Qualifications

• Requires High School Diploma or GED.
• Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred.
• 1–2 years of experience in a medical or behavioral health background preferred.
• Fingerprint clearance issued by the Arizona Department of Public Safety or eligible to receive upon hire.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Establishes, updates and maintains all client databases and scheduling of consumer appointments.
• Coordinates transportation as clinically necessary/appropriate.
• Processes medication issues and prior authorizations.
• Processes and monitors lab results.
• Schedules medication, counseling, and intake appointment.
• Completes intake referrals and screening.
• Answers all incoming phone calls by third ring.
• Confirms/updates consumer contact information.
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
• Collects client fees/copay.

Skills

Communication

Organizational skills

Bilingual English/Spanish

Education

High School Diploma or GED

Medical Assistant training program

Medical Assistant Certification

Job description

Southwest Behavioral & Health Services in Payson, AZ is seeking a Front Office Representative to support patient care and front desk operations. The role requires strong communication, organization, and teamwork in a behavioral health setting.

You will perform check-in/out, appointment scheduling, verify insurance, collect co-pays, and coordinate transportation as needed. A high school diploma is required; Medical Assistant training and certification are preferred, and bilingual English/Spanish