Front Office Specialist – Behavioral Health

Southwest Behavioral & Health Services; Flagstaff (AZ); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

PTO 3.3 weeks first year

10 paid holidays

Low-cost medical, dental and vision

Disability and life insurance

Retirement plan with company match

Tuition reimbursement

Employee assistance program

Job summary

Southwest Behavioral and Health Services is seeking a Front Office Representative to join our Flagstaff site. You will assist with patient check-in/out, scheduling, insurance verification and coordinating appointments, reporting to the Front Office Supervisor.

The role emphasizes compassionate care, strong organization and clear communication while interacting with patients and staff in a fast-paced behavioral health setting.

Qualifications

• High School Diploma or GED required.
• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred.
• 1-2 years of experience in a medical or behavioral health background preferred.
• Requires prior clerical experience, preferably in a behavioral health setting.
• 3.3 weeks of PTO in the first year with accruals after continued service.
• 10 paid holidays.
• Low-cost medical, dental and vision insurance, disability and life insurance.
• Retirement with company match up to 40%.
• Tuition reimbursement and internal promotion opportunities.

Responsibilities

• Establishes, updates and maintains all client databases and scheduling of consumer appointments.
• Coordinates transportation as clinically necessary/appropriate.
• Processes medication issues and prior authorizations.
• Processes and monitors lab results.
• Schedules medication, counseling, and intake appointment.
• Completes intake referrals and screening.
• Answers all incoming phone calls by third ring.
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Medicare Part D.
• Collects client fees/copay.
• May be expected to work at various SBH locations as required.

Skills

Communication

Organizational skills

Front desk / phone handling

Customer service

Education

High School Diploma or GED

Medical Assistant training program

Medical Assistant Certification

Job description

Southwest Behavioral and Health Services is seeking a Front Office Representative to join our Flagstaff site. You will assist with patient check-in/out, scheduling, insurance verification and coordinating appointments, reporting to the Front Office Supervisor.

The role emphasizes compassionate care, strong organization and clear communication while interacting with patients and staff in a fast-paced behavioral health setting.