Bilingual Front Office Coordinator - Behavioral Health

Southwest Behavioral & Health Services; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

3 weeks PTO in first year

10 paid holidays

Low-cost medical, dental and vision

Disability and life insurance

Tuition reimbursement program

Career development opportunities

Job summary

Southwest Behavioral & Health Services is seeking a dedicated Front Office Representative for our 7th Ave Outpatient Clinic. This full-time role handles refills, authorizations, scheduling, and coordination with prescribers and clinical staff.

The position requires organized, empathetic communication and bilingual English/Spanish skills. MA staff are encouraged to apply, with responsibilities spanning intake, eligibility checks, and clerical duties.

Qualifications

• High School Diploma or GED required.
• Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for coursework in lieu of part of the experience requirements).
• Preferred: Medical Assistant training program.
• Preferred: Medical Assistant Certification.
• 1–2 years of experience in a medical or behavioral health background preferred.
• Bilingual (English/Spanish).

Responsibilities

• Processes refill requests, medication issues and prior authorizations.
• Processes and monitors lab results.
• Makes client contact calls for customer service follow-up and complaint resolution.
• Manages prescriber schedules and meetings.
• Maintains client databases and scheduling of consumer appointments.
• Greets consumers and answers incoming calls; checks in/out.
• Verifies consumer eligibility/enrollment prior to appointment (AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D).
• Coordinates transportation and care in line with policies and clinical protocols.
• Performs general clerical duties as assigned by Front Office Supervisor/Program Director.

Skills

Clerical experience

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Southwest Behavioral & Health Services is seeking a dedicated Front Office Representative for our 7th Ave Outpatient Clinic. This full-time role handles refills, authorizations, scheduling, and coordination with prescribers and clinical staff.

The position requires organized, empathetic communication and bilingual English/Spanish skills. MA staff are encouraged to apply, with responsibilities spanning intake, eligibility checks, and clerical duties.