Front Office Specialist – Patient Care & Scheduling

Southwest Behavioral Health Services; Prescott Valley (AZ); Vor Ort; USD 44.083.000 - 45.461.000; Vollzeit

Benefits dieser Stelle

PTO policy

Ten paid holidays

Insurance coverage

401(k) match

Tuition reimbursement

Employee Assistance Program

Wellbeing & wellness

Zusammenfassung

Southwest Behavioral & Health Services is seeking a Front Office Representative to join our Prescott Valley team. The role supports patient care activities, front desk check-in/out, scheduling, and insurance verification, reporting to a Front Office Supervisor.

The position offers a Monday–Friday schedule from 9:00 a.m. to 6:00 p.m., with an unpaid lunch. The ideal candidate has strong communication and organizational skills and a background in medical/behavioral health settings.

Qualifikationen

• High School Diploma or GED required or equivalent.
• Completion of a Medical Assistant training program is highly preferred.
• Medical Assistant Certification preferred.
• 1–2 years of medical or behavioral health experience preferred.
• Clerical experience in a behavioral health setting is a plus.
• Three weeks PTO in first year with accruals over time.
• Ten paid holidays.
• Low-cost health/dental/vision insurance and disability/life coverage.
• Retirement savings with 40% company match up to 10% deferral.
• Tuition reimbursement and degree program discounts.
• Employee Assistance Program and wellness resources.

Aufgaben

• Maintain and update client databases and schedule appointments.
• Coordinate transportation as clinically needed.
• Process medication issues and prior authorizations.
• Monitor and review lab results.
• Schedule and confirm medication, counseling, and intake appointments.
• Complete intake referrals and screenings.
• Answer calls promptly and verify consumer contact information.
• Verify eligibility prior to appointments (AHCCCS, Medicare Part D, etc.).
• Collect client fees/copays.
• May work at SBH locations as needed.

Kenntnisse

Communication skills

Organizational skills

Customer service

Ausbildung

High School Diploma or GED

Medical Assistant training program

Medical Assistant Certification preferred

Jobbeschreibung

Southwest Behavioral & Health Services is seeking a Front Office Representative to join our Prescott Valley team. The role supports patient care activities, front desk check-in/out, scheduling, and insurance verification, reporting to a Front Office Supervisor.

The position offers a Monday–Friday schedule from 9:00 a.m. to 6:00 p.m., with an unpaid lunch. The ideal candidate has strong communication and organizational skills and a background in medical/behavioral health settings.