Bilingual Front Desk Specialist (Medical)

Southwest Behavioral & Health Services; Prescott Valley (AZ); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

3.3 weeks PTO first year

10 paid holidays

401k retirement match up to 10%

Job summary

Southwest Behavioral & Health Services is seeking a Front Office Representative for the Prescott Valley location. You will handle front desk duties, scheduling, insurance verification, and patient check-in/check-out while coordinating with a Front Office Supervisor.

The role requires excellent communication and organization, a high school diploma or GED, and preferred Medical Assistant training and bilingual English/Spanish abilities.

Qualifications

• High School Diploma or G.E.D required
• Completion of a Medical Assistant training program highly preferred
• Medical Assistant Certification preferred
• 1-2 years of experience in a medical or behavioral health background preferred
• Requires prior clerical experience, preferably in a behavioral health setting
• Bilingual (English/Spanish) preferred

Responsibilities

• Establishes, updates and maintains all client databases and scheduling of consumer appointments
• Coordinates transportation as clinically necessary/appropriate
• Processes medication issues and prior authorizations
• Processes and monitors lab results
• Schedules medication, counseling, and intake appointment
• Completes intake referrals and screening
• Answers all incoming phone calls by third ring
• Confirms/updates consumer contact information
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D
• Collects client fees/copay
• May be expected to work at various SBH locations as required

Job description

Southwest Behavioral & Health Services is seeking a Front Office Representative for the Prescott Valley location. You will handle front desk duties, scheduling, insurance verification, and patient check-in/check-out while coordinating with a Front Office Supervisor.

The role requires excellent communication and organization, a high school diploma or GED, and preferred Medical Assistant training and bilingual English/Spanish abilities.