Front Desk & Care Coordination Specialist

Southwest Behavioral Health Services; Payson (AZ); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

PTO 3 weeks first year

10 paid holidays

Medical, dental, vision insurance

Disability & life insurance

Retirement plan with 40% match

Tuition reimbursement

Employee assistance program

Job summary

Southwest Behavioral & Health Services pays a Front Office Representative in Payson, AZ, to handle front desk duties, patient check-in/out, scheduling, insurance verification, and coordination of appointments. The role emphasizes compassionate communication and a team-oriented environment.

Requirements include a high school diploma or GED, medical assistant training preferred, and 1–2 years in medical/behavioral health settings. Benefits include PTO, holidays, insurance, and retirement options.

Qualifications

• High School Diploma or GED required.
• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred.
• 1-2 years of experience in a medical or behavioral health setting preferred.
• Prior clerical experience, preferably in a behavioral health setting.

Responsibilities

• Maintain client databases and scheduling of appointments.
• Coordinate transportation as needed.
• Process medication issues and prior authorizations.
• Monitor lab results and schedule medication, counseling, and intake appointments.
• Handle intake referrals and screenings; answer calls.
• Verify consumer eligibility and enrollment prior to appointments.
• Collect client fees and copays.

Skills

Front desk duties

Customer service

Medical office

Clerical experience

Fingerprint clearance

Education

High School Diploma or GED

Medical Assistant training program

Medical Assistant certification

Tools

Scheduling systems

Insurance verification

Job description

Southwest Behavioral & Health Services pays a Front Office Representative in Payson, AZ, to handle front desk duties, patient check-in/out, scheduling, insurance verification, and coordination of appointments. The role emphasizes compassionate communication and a team-oriented environment.

Requirements include a high school diploma or GED, medical assistant training preferred, and 1–2 years in medical/behavioral health settings. Benefits include PTO, holidays, insurance, and retirement options.